This Privacy Policy describes how CarouselSuite ("we", "us", or "our") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Service").
1. Information We Collect
Information You Provide
- Account information: name, email address, password, and profile details.
- Content: carousels, slides, images, captions, templates, and other content you create or upload.
- Billing information: processed securely through our payment processor; we do not store full card numbers.
- Communications: messages you send to support or feedback you provide.
Information Collected Automatically
- Device, browser, IP address, and operating system.
- Usage data such as pages viewed, features used, and timestamps.
- Cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
- Provide, maintain, and improve the Service.
- Process transactions and manage subscriptions.
- Generate AI-assisted content based on your prompts.
- Send transactional emails, security alerts, and product updates.
- Detect, investigate, and prevent fraud or abuse.
- Comply with legal obligations.
3. AI-Generated Content
When you use AI features, your prompts and inputs are sent to third-party AI providers to generate responses. We do not use your content to train AI models without your explicit consent.
4. Sharing Your Information
We share information only with:
- Service providers (hosting, analytics, email delivery, payments, AI providers) under strict confidentiality.
- Legal authorities when required by law or to protect rights and safety.
- Business transfers in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time, and we will delete your data within 30 days, except where retention is required by law.
6. Security
We use industry-standard safeguards including encryption in transit, access controls, and regular audits. No method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Receive a copy of your data in a portable format.
- Withdraw consent at any time.
8. International Transfers
Your information may be processed in countries other than your own. We use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.
9. Children
The Service is not intended for individuals under 13 (or 16 in the EEA). We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or in-app notice.
11. Contact Us
Questions about this policy? Contact us at support@carouselsuite.com.